Soft environment reform covering hospital management and service process based on CARF standards:

1. Formulate new hospital management manual, carry out training and then implement;

Hardware environment reform covering hospital architecture and facilities based on CARF standards:

1. Reform hospital traffic system, set up passenger-vehicle separation system and parking lots for the disabled;

2. Reform hospital signage system, and add guidance information of up, middle and low spaces.

3. Humanistic hospital environment construction, newly build Patient Education Room, Activity Room and Patient Voice Board;

1. “CARF attaches great importance to coordination among departments, and OKEWAY ShunDao broke through isolations among the units in the hospital, which is of great help to the hospital management.” --- President

2. “CARF underlines patient orientation. Based on OKEWAY ShunDao’s plan, we have optimized the hospital environment, especially that the patient education room has greatly improved patient’s opportunities and abilities for rehabilitation learning.” --- Director of the Rehab Center

3. “Passenger-vehicle separation and other accessible facility construction were new information to us. Such improvement has increased our patients’ satisfaction and also made us a model for the district health department to further promote.” --- Chief of the General Office